Privacy Policy

Privacy Policy
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At Jorivanta, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit our website or shop with us, how we use it, and the rights you have. It is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. Who We Are
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The data controller responsible for your personal data is:
Drescher Trading Limited, trading as Jorivanta 83A Salusbury Road London NW6 6NH United Kingdom Company number: 14844849 Email: info@jorivanta.com Phone: +44 7724 774615
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2. The Information We Collect
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Information you give us
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Account and contact details, such as your name, email address, phone number, billing address and delivery address.
Order and payment details, such as the products you buy and the information needed to process your payment. Card details are handled directly by our payment providers and are not stored by us.
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Messages, such as emails or contact form enquiries you send us, and any feedback or survey responses you choose to provide.
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Information we collect automatically
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Device and usage data, such as your IP address, browser type, device information, the pages you visit and how long you spend on them.
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Transaction data, such as the date, time and value of your purchases.
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Approximate location, which may be estimated from your IP address.
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Information from third parties
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Service providers, such as payment processors, delivery companies, analytics tools and hosting providers, who may share information with us in connection with the services they provide.
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Social media, if you interact with us through a social media platform, we may receive certain information from that platform in line with your privacy settings there.
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3. How We Use Your Information and Our Legal Basis
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Under the UK GDPR, we must have a lawful basis for using your personal data. We rely on the following:
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To process and deliver your orders, including payment, dispatch, tracking and returns. Legal basis: performance of a contract.
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To communicate with you about your order, account or any questions you send us. Legal basis: performance of a contract and legitimate interests.
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To improve our website and products, including understanding how visitors use our shop and personalising product recommendations.
 
Legal basis: legitimate interests and, where required, consent.
To send you marketing emails about new products and offers.
 
Legal basis: consent, or legitimate interests where you are an existing customer and have not opted out. You can unsubscribe at any time.
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To prevent fraud and protect our business, including securing our website and preventing misuse. Legal basis: legitimate interests and legal obligation.
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To meet our legal obligations, such as keeping accounting and tax records. Legal basis: legal obligation.
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4. Who We Share Your Information With
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We never sell your personal data. We only share it where necessary with:
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Service providers who help us run our shop, including payment processors, delivery companies, website hosting and ecommerce platform providers, email services, analytics tools and customer support tools. These providers may only use your data to carry out services for us and must keep it secure and confidential.
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Professional advisers, such as accountants and lawyers, where needed.
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Authorities and regulators, where we are required to do so by law, or to protect our legal rights.
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A buyer or successor, if our business or its assets are sold or merged with another company.
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Anyone else, with your consent.
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5. Cookies
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Our website uses cookies and similar technologies to make it work properly, remember your preferences and help us understand how visitors use the site. Cookies that are not strictly necessary are only placed with your consent, which you can give or withdraw through our cookie banner at any time. You can also block or delete cookies in your browser settings, although some parts of the website may then not work as intended.
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6. International Transfers
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Some of our service providers may process your data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as transfers to countries recognised by the UK as providing adequate protection, or the use of the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
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7. How Long We Keep Your Information
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We keep your personal data only for as long as we need it for the purposes described in this policy. Order and accounting records are kept for six years, as required by UK tax law. Marketing data is kept until you unsubscribe or ask us to delete it. Other data is deleted or anonymised once it is no longer needed.
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8. How We Protect Your Information
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We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including secure encrypted connections on our website. While we work hard to keep your information safe, no system can be guaranteed to be completely secure.
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9. Your Rights
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Under the UK GDPR, you have the right to:
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Access the personal data we hold about you. Correct any information that is inaccurate or incomplete. Delete your personal data in certain circumstances. Restrict how we use your data in certain circumstances. Object to us using your data, including for direct marketing. Data portability, meaning you can ask us to transfer your data to you or another organisation. Withdraw consent at any time where we rely on your consent.
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To use any of these rights, email us at info@jorivanta.com. We may need to confirm your identity before responding. We will reply within one month, and there is usually no charge.
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10. Complaints
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If you have concerns about how we handle your data, please contact us first and we will do our best to put things right. You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO) Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF Website: ico.org.uk Helpline: 0303 123 1113
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11. Children
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Our website is not intended for children under 13, and we do not knowingly collect personal data from them. If we learn that we have collected data from a child under 13 without parental consent, we will delete it as soon as possible.
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12. Third Party Websites
Our website may contain links to other websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies before sharing any information with them.
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13. Changes to This Policy
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We may update this Privacy Policy from time to time. Any changes will be published on this page, and where appropriate we will let you know by email.
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14. Contact Us
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If you have any questions about this Privacy Policy or your personal data, please get in touch.
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Drescher Trading Limited, trading as Jorivanta 83A Salusbury Road, London, NW6 6NH, United Kingdom Email: info@jorivanta.com Phone: +44 7724 774615