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Returns and Refunds
Returns & Refunds
We want you to love everything you order from Jorivanta. If something isn't quite right, this page explains how returns, exchanges and refunds work.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving a reason. This cancellation period ends 14 days after the day you, or someone you have nominated, receive the goods. If your order arrives in several parcels, the period ends 14 days after you receive the last one.
Once you have told us you wish to cancel, you have a further 14 days to send the items back to us.
Before You Return
A few simple tips can help avoid returns altogether:
Check the measurements. Bedding, curtains, rugs and table linens come in many sizes. Please compare the dimensions listed on each product page with your bed, window or table before ordering. If you are unsure, email us at info@jorivanta.com and we will gladly help you choose.
Handle with care. You are welcome to unfold and inspect your items just as you would in a shop. Please avoid using, washing or removing labels from anything you may want to return.
Keep the packaging. Holding on to the original packaging until you are sure you are keeping an item makes returning it much easier.
Condition of Returned Items
Items should be returned unused, unwashed and in the condition you received them, ideally with all labels attached and in their original packaging. If an item is returned used, washed, damaged or with reduced value because it was handled more than necessary to check it, we may reduce your refund to reflect that loss in value.
Items That Cannot Be Returned
The right to cancel does not apply to:
Items made to your specifications or clearly personalised, such as made to measure curtains or custom sized products.
Items sealed for hygiene reasons, such as pillows or mattress protectors, if the seal has been removed after delivery.
This does not affect your rights if an item is faulty.
How to Start a Return
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Email us at info@jorivanta.com with your order number and the items you would like to return. You may also use the model cancellation form below, although this is not required.
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We will reply with the return address and any further instructions.
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Pack the items securely and include your order number or packing slip in the parcel.
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Send your parcel back to us within 14 days of telling us you wish to cancel. We recommend using a tracked service and keeping your proof of postage.
Each order should be returned in a separate parcel.
Return Shipping Costs
If you return an item because you changed your mind, you are responsible for the cost of sending it back to us. If an item is faulty, damaged or not what you ordered, we will cover the return costs.
Refunds
We will refund you within 14 days of receiving the returned items, or within 14 days of receiving proof that you have sent them back, whichever is sooner. If you cancel your entire order, your refund will include the original standard delivery cost. If you chose Insured Express Shipping, we will refund the cost of standard delivery only, as the express option was an additional service you selected.
Refunds are made to your original payment method. We will let you know by email once your refund has been processed. Depending on your bank or card provider, it may take a few extra days for the money to show in your account. If you have not received your refund after this time, please contact us at info@jorivanta.com.
Exchanges
If you would like a different size or colour, simply let us know when you contact us about your return. Where the item you want is in stock, we will arrange the exchange for you. Alternatively, you can return the original item for a refund and place a new order.
Store Credit
If you prefer, we can issue store credit instead of a refund. Just let us know when you start your return.
Faulty or Damaged Items
If something arrives faulty, damaged or not as described, please contact us at info@jorivanta.com as soon as possible with a short description and photos of the problem. Under the Consumer Rights Act 2015, you are entitled to reject faulty goods and receive a full refund within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, and if that is not possible or does not solve the problem, a refund or price reduction. We will always cover the costs of returning faulty items.
These statutory rights are in addition to, and are not affected by, this Returns & Refunds policy.
Model Cancellation Form
To: Jorivanta (Drescher Trading Limited), 83A Salusbury Road, London, NW6 6NH, United Kingdom. Email: info@jorivanta.com
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on / received on: Order number: Name: Address: Signature (only if this form is sent on paper): Date:
Contact
Email: info@jorivanta.com Phone: +44 7724 774615
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