Shipping Policy

Shipping Policy

Thank you for shopping with Jorivanta. Below you'll find everything you need to know about how and when your order will reach you.

Where We Deliver

We currently deliver to addresses within the United Kingdom only. This includes England, Scotland, Wales and Northern Ireland. We are unable to ship to the Channel Islands, the Isle of Man, British Forces (BFPO) addresses or any destination outside the UK.

Shipping Options

We offer two delivery options at checkout.

Free Standard Shipping Cost: Free on all orders Estimated delivery: 4 to 5 business days

Insured Express Shipping Cost: £2.95 Estimated delivery: 3 to 5 business days Includes insurance cover for your parcel while it is in transit.

All prices are shown in pounds sterling (GBP).

Order Processing

Orders are processed on business days, Monday to Friday. Business days do not include weekends or UK bank holidays. Orders placed on a weekend or bank holiday will be processed on the next business day.

Delivery times are estimates and are counted in business days. While most orders arrive within the times shown above, delays can occasionally happen due to carrier volumes, severe weather or other circumstances beyond our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your parcel's journey.

Customs and Duties

Because we only ship within the United Kingdom, no customs fees or import duties apply to your order. The price you see at checkout is the price you pay.

Delivery Address

Please double check your delivery address before completing your order. If you notice a mistake, contact us at info@jorivanta.com as soon as possible and include your order number. We will do our best to update the address, but once an order has been dispatched we cannot guarantee that changes can be made.

Lost or Damaged Parcels

Your order remains our responsibility until it has been delivered to you. If your parcel arrives damaged, or if it has not arrived within the expected timeframe, please contact us at info@jorivanta.com with your order number. Where possible, please include photos of any damage to the packaging or items. We will look into the matter promptly and arrange a replacement or refund where appropriate.
Parcels sent with Insured Express Shipping are covered by additional insurance, which usually allows claims for loss or damage in transit to be resolved more quickly.

Your Statutory Rights

Nothing in this Shipping Policy affects your statutory rights under the Consumer Rights Act 2015.

Contact

If you have any questions about shipping, we are happy to help.
Email: info@jorivanta.com Phone: +44 7724 774615